SERVICE & SUPPORT
Automation Software Service & Support
"One of the things that really makes us unique is our commitment to a high level of service. Whether that customer is a small farm level feed mill or a large commercial level feed mill we try to go out of our way to provide the best service possible. That's what dictates what happens in our meetings, that's what dictates our decisions on where people will go for the week and where our service techs are... Everything comes back down to a customer-centered approach." - Jayden Grupe, General Manager
FOR NON-URGENT OR TRAINING REQUESTS
Call 507-728-8214. Our administrative team will connect you with a service technician to assist you as soon as possible.
Email helpdesk@easy-automation.com. This email line is not for urgent or emergency requests. Requests sent to this email will be assigned and addressed in a few business days through remote support.
FOR URGENT OR EMERGENCY SUPPORT
User Guides, Manuals & Customer Resources
If you are not in need of immediate service and support, we have developed several product user guides and manuals as customer resources. Listed below are a few of the resources we have available currently. To access our complete resources library, click the button below.
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NexGen Liquid Controller User Guide
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Order Processing Guide
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NexGen Office User Preferences
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Most Common Reports
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NexGen Controller Errors & Flags
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Agronomy Preorders
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NGO & NGC Report Descriptions
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Stainless Steel Micro Ingredient System Manual
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4" Auger Manual
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Tote / Minor Ingredient Scale Hopper Manual
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Bulk Bag Filler Manual
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Liquid Control Base Panel 101 Manual
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Bulk Bag & Tote Unloading Manual
Service Department Frequently Asked Questions
What is included in my service and support plan?
Your service and support plan includes free unlimited business hour phone support, reduced after-hours phone support costs, and software updates for our industrial automation software service as they become available.
Do you have representatives available 24/7?
Easy Automation has software and hardware technicians available for emergency after-hours industrial automation software support every day of the year.
What is the best way to have service questions answered?
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Calling our support line at 507-728-8214 is the fastest way to resolve your problem. After hours, leaving a message in the appropriate mailbox will have somebody responding to you within just a few minutes.
In the first year of service, are after-hours calls included in my price?
If you have a current service and support plan, after-hours call rates are reduced. Most full system orders come with one year of service and professional automation software support. There is still a small charge for after-hours support, regardless of whether you have a service and support plan. ​
Who can I talk to when the technician I am familiar with is out of the office?
Easy Automation has several technicians available every day to meet your needs. Even if your technician is unavailable, we have multiple experienced representatives that can help you by providing industrial automation software support.
Do most of your customers stay on a service and support plan?
Yes. Over 96% of our customers continue with our service and support plan after their first year.
Why can't my normal technician work with me on this project?
Easy Automation has several technicians available every day to meet your needs. Even if your technician is unavailable, we have multiple experienced representatives that can help you by providing industrial automation software support.